London, 15 April 2024 – DRUID, a leader in AI-driven conversational technology, is pleased to announce a strategic partnership with Moldtelecom, Moldova's premier telecommunications company. This collaboration introduces a sophisticated virtual assistant, Chat Moldtelecom, available on Moldtelecom's website and on popular messaging platforms like Telegram, Viber, and soon to be on Facebook Messenger. This venture represents both companies' commitment to enhancing customer service through innovation.
Powered by DRUID's advanced natural language processing technology, Chat Moldtelecom is designed to provide personalized and accurate assistance. The virtual assistant enables customers to easily access information and support for fixed telephony, mobile telephony, and internet services. It integrates seamlessly with Moldtelecom's systems, offering live chat support, a comprehensive FAQ section for instant answers to common queries, and a streamlined sales flow for potential customers.
This initiative is aimed at improving the efficiency and responsiveness of customer service interactions.
Recognizing the linguistic diversity of Moldova, the virtual assistant can communicate in Romanian, English, and Russian. This feature ensures that a wide range of customers and visitors can interact with the service in their preferred language, making the virtual assistant not only technologically advanced but also inclusive and accessible.
Chat Moldtelecom caters to two main groups: authenticated customers and visitors. Authenticated customers receive personalized assistance based on their account details, enhancing the user experience by providing specific information and services relevant to their needs. Visitors, on the other hand, have access to FAQs and can explore Moldtelecom's offerings through a new sales flow without needing authentication. This targeted approach is designed to meet the diverse needs of all users, ensuring that everyone can benefit from the virtual assistant's capabilities.
"This partnership with Moldtelecom signifies a major step forward in our mission to transform customer service through AI," said Liviu Dragan, CEO DRUID. "Our conversational AI platform, especially our semantic understanding technology, is setting new standards for customer interaction."
Vitalie Bodrug, Customer Service Director Moldtelecom added, "We are delighted to use Chat Moldtelecom, powered by DRUID. This innovative virtual assistant called by us as Nemo exemplifies our unwavering commitment to both customer satisfaction and operational excellence. Nemo stands as a testament to our ongoing pursuit of enhanced service experiences for our valued customers."
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About DRUID:
DRUID (www.druidai.com) is an end-to-end platform for building, deploying, and scaling AI-driven Conversational Business Applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization's language via open integrations with any existing enterprise systems and RPA technologies. Starting in 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 250+ clients worldwide.
About Moldtelecom:
As Moldova's national telecommunications provider, Moldtelecom (www.moldtelecom.md) offers comprehensive services, including fixed and mobile telephony and internet. It's dedicated to adopting innovative technologies to improve service quality and customer satisfaction.
