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AI AGENTS FOR CUSTOMER SUPPORT

Reach New Levels of Productivity and Customer Satisfaction With AI Agents

Deliver 24/7 customer support, reduce wait times, improve customer satisfaction, and increase employee engagement with AI-powered Agents and intelligent automation.
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Global business and digital transformation leaders trust DRUID
THE RISE OF AI AGENTS IN CUSTOMER SUPPORT

The Impact of AI-Driven Agents and Automation in Driving Customer Satisfaction

DRUID's AI Agents, AI Knowledgebases, and intelligent automation capabilities give users more self-service options, allowing customer support agents to focus on handling more complex customer interactions, improving the customer experience and driving revenue.

90%
of customer interactions will be automated using AI Agents and intelligent apps
85%
of agents who use automation are able to spend most of their time solving complex problems
61%
of executives say AI Agents enhance productivity by automatically following up on scheduled tasks
57%
of CIOs and CTOs agree that AI Agents can deliver large return on investment for minimal effort
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THE AI AGENT LAYER TO EVERY CUSTOMER SUPPORT PROCESS

Drive Customer Engagement and Satisfaction With AI Agents and Intelligent Workspaces for Customer Support

Deploy AI Agents, Knowledgebases, and Generative Business Apps for contact centers in a snap. Jumpstart your automation journey with DRUID's library of 500+ ready-to-use templates, designed to automate a wide range of processes.

Enhance agent satisfaction and tenure

Free your agents from routine tasks and unleash their full potential. DRUID's AI agents work alongside your team, handling repetitive tasks and allowing human agents to focus on what they do best.

Accurately monitor and enhance call center KPIs

Gain deeper insights into your team's performance and make data-driven decisions. DRUID's powerful analytics allow you to monitor KPIs, spot trends, and identify areas for improvement within your call center.

Build and maintain a self-reliant agent workforce

Accelerate agent onboarding and boost performance.  Provide your new agents with proactive suggestions and empower them to find answers quickly, reducing the learning curve and increasing CSAT with DRUID.

Unmatched performance across time zones and geographies

Create a unified and efficient digital workspace for your global team. DRUID provides a single, intuitive platform that connects your agents to the tools and information they need, regardless of location, with the added power of AI and automation.

AI Agents enhanced with RPA  capabilities

Enjoy the support of an always-on agent. DRUID's AI Agents can manage your calendar, schedule meetings, and handle tasks via text or voice conversations, just like a human assistant, but always available.

From agile operations to orchestrated experiences

Deliver exceptional customer experiences and boost agent capacity. Resolve queries quickly, escalate complex issues to human agents, and free up to 80% of your agents' time to focus on building valuable customer relationships with DRUID.

CUSTOMER SUPPORT | SELF-SERVICE

Fan Courier - a Leader in Courier Services, Uses DRUID's AI Agent Technology to Improve Its Customer Interactions

Our AI Agent acts as your tireless assistant, automating interactions related to tracking and expected delivery times, shipment insurance, payment methods, returns policy information, and shipment registration programs, among many other tasks.

  • 20%
    reduction in workload for back-office customer service personnel 
  • 24/7
    availabile AI Agent that automates customer support queries
Read this Success Story
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TESTIMONIALS

What Our Customers Are Saying

"FAN Courier always knows how to adapt to market changes quickly. I am glad that we partnered with DRUID, a company that helped us to reshape one of the most important areas - the digital interaction with our customers"

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FAN COURIERCo-founder & Managing Partner
GLOBAL STRATEGIC PARTNERSHIPS

Crafted and Cultivated with Leading Companies

Elite technology and consultancy companies partner with DRUID to build sophisticated hyper-automation projects. We share a common goal: propelling businesses across all industries toward new levels of efficiency and innovation.

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READY TO SEE OUR AI AGENTS IN ACTION?

See how DRUID's Generative AI Agents can handle repetitive tasks, allowing your team to focus on what truly matters. Schedule a demo with our experts.
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