DRUID partners with PFS to expand conversational AI in Iberia

PFS, a leading reference company specializing in digital platforms and automation services for efficient transformation, for the European and LATAM market, partners with DRUID, a global leader in conversational AI technology for enterprise productivity, to accelerate digital transformation and RPA implementation in the Iberian region. The mix between the two companies’ experience, strengths, and portfolios will provide quantifiable value added for companies operating in finance, insurance, banking, healthcare, manufacturing, and services.

DRUID is an end-to-end platform for building AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization’s language via open integrations with any existing enterprise systems and RPA technologies. Starting in 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 130+ partner network, most notably with UiPath, and servicing 100+ clients from around the world.

PFS increases companies' results by building its own software and third-party solutions that are applied to key corporate business processes. PFS offers in-house developed software products, hyper-automation, and Zero Backoffice services, innovation, prototyping, and user experience, as well as delivering digital transformation projects and personalized solutions. Proofs of this DRUID partner’s experience are intelligent document processing solutions (reexdoc) and end-to-end process management (ZeroBackOffice). PFS’ aim is to be agents of market productivity, achieving efficiencies and guaranteeing business profitability and impact for large corporations.

“DRUID's intelligent virtual assistants will complement our hyper-automation portfolio and will enable omnichannel interactions, providing integrations with any existing enterprise systems via API or RPA technologies.", Francisco Garcia Cortes, Business Development General Director, PFS, said.

“We are extremely happy and confident about our new partnership with PFS; their footprint in the LATAM market, as well as their leading business digitalization experience and references, combined with DRUID's intelligent virtual assistants and conversational AI technology layer, will provide large companies with the hyper-automation interactions they need to boost revenue and set new standards in the region.", Irina Dochitu, Alliances and Channels Director, DRUID, added.

About DRUID
DRUID (www.druidai.com) is a global leader in Conversational AI Automation. DRUID’s no-code platform enables enterprises to automate customer and employee communications using AI-driven virtual assistants. 500 predefined conversational skills and award-winning native connector with UiPath bots offer 3x-5x faster deployments. DRUID is available in any deployment scenario and supports conversations in any language and on any digital channel.

About PFS
PFS (www.pfsgroup.es) is a Spanish-owned multinational company with its own digital platforms for efficient transformation. PFS builds its own software solutions and applies them to key business processes, digitalizing them, and fully integrating them in order to achieve tangible results. PFS has more than 500 employees, with offices in Spain, Portugal, and Mexico, and clients from 26 countries, with a continuous growth of 50% Year-over-Year (YoY).