London, 20 March 2024 DRUID, a global leader in conversational and generative AI technology, and RPA Technologies, specialists in digital process automation, proudly announce a strategic partnership. This collaboration aims to redefine how enterprises operate and engage with customers, employees, and business applications by integrating DRUID's advanced AI-driven technologies with RPA Technologies Digital’s process automation services.
Capitalizing on the extraordinary growth potential of the global conversational AI market, estimated at US$ 47.6 billion by 2033, this partnership seeks to transform automation projects across various industries. RPA Technologies, in collaboration with DRUID, aims to enhance client automation programs by reshaping user interactions with business processes and leveraging hyper-automation technologies.
Diego Alonso, Head of Smart Automation at RPA Technologies, highlighted the significance of the partnership, stating, "Conversational AI is primed to play a critical role in simplifying and accelerating efforts to embrace hyper-automation across the entire enterprise. The partnership with DRUID allows us to capitalize on the exciting possibilities of conversational technology. Together, through a wide spectrum of solutions and services for the automation and digitalization of operations, our clients will achieve more digital processes and significantly improve the CX (customer experience) and EX (employee experience)."
"Our partnership with RPA Technologies is a significant move toward redefining how Contact Centers and BPOs utilize technology for their strategic advantage", said Irina Dochițu, Global VP of Channels and Alliance, DRUID AI. "By integrating DRUID AI's advanced conversational AI, capable of engaging in over 50 languages, with RPA Technologies' expertise in hyper-automation, we're set to significantly increase productivity and lower costs for our clients in the region. This effort is more than just merging AI and automation; it's about setting a path for creating accurate, cost-effective workflows that drive business success."
Clients of RPA Technologies will gain access to generative AI solutions through conversational messaging, featuring an omnichannel chat function for automated workflows. This innovation offers businesses new and accessible ways to implement intelligent automation solutions.
The collaboration promises seamless and intelligent interactions across customers, employees, and business applications, significantly enhancing efficiency and accessibility. DRUID's conversational AI technology, enabling natural language interactions with enterprise systems, complements RPA Technologies' commitment to delivering innovative automation solutions. This synergy opens new possibilities for businesses in an increasingly AI-powered world.
Together, the two companies will deliver an integrated solutions offering, providing the full benefits of Conversational Business Applications. By leveraging DRUID's platform functionalities, RPA Technologies strategically enhances its hyper-automation solutions with a conversational layer, making them user-friendly in multimodal experiences to streamline successful business task completion.
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About DRUID:
DRUID (www.druidai.com) is an end-to-end platform for building, deploying, and scaling AI-driven Conversational Business Applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization's language via open integrations with any existing enterprise systems and RPA technologies. Starting in 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 250+ clients worldwide.
About RPA Technologies:
RPA Technologies (www.rpatechnologies.es), a specialized consultancy within the Weber Group focusing on hyper-automation, is at the forefront of the automation and digitalization revolution. With a wealth of experience and a sterling reputation in the industry, boasting over 100 satisfied global clients, RPA Technologies excels at implementing cutting-edge solutions. Their technical approach revolves around deploying advanced solutions and establishing efficient governance models by seamlessly integrating leading-edge hyper-automation technologies like AI, ML, LC, IDP, and RPA. Through their unwavering commitment to continuous innovation and delivering exceptional results, RPA Technologies emerges as a strategic ally for businesses striving for technological excellence and embarking on digital transformation journeys.
