Bucharest, Romania, September 25, 2023 - The partnership between the two companies marks a significant step in their efforts to bring innovation to technology and business management. This collaboration has culminated in the development of an advanced virtual assistant, based on DRUID technology, designed to become an essential extension for each company's team.
Liviu Dragan, CEO of DRUID, stated: "The partnership with Soft Net Consulting is a crucial step for DRUID, bringing valuable ERP and CRM solutions to the forefront. In this way, we are even closer to fulfilling our dream of transforming DRUID chatbots into virtual assistants for every company. I am convinced that conversational artificial intelligence will define new directions in the near future."
The virtual assistant developed in this collaboration offers the ability to access critical information from companies' ERP and CRM systems through simple natural language conversation. This innovative technology allows employees to obtain the information they need in real time, accelerating decision-making processes and optimizing daily operations.
The CEO of Soft Net Consulting emphasized the importance of this partnership for their clients: "Initiating the partnership with Druid is significant for Soft Net Consulting, as it highlights our other ERP and CRM products. Our goal is to turn Druid chatbots into virtual assistants for company employees, providing real-time data from information systems. With a simple natural language question, the chatbot can provide a customer's order status, solutions, submit a service ticket, or a material requirement for a particular activity by simply integrating with an ERP or CRM system. We see major opportunities in public administration, where the chatbot can easily take requests and complaints or provide information about work procedures or current legislation. I am confident that conversational artificial intelligence and the partnership with Druid will bring us numerous business opportunities in the coming years."
Conclusion
As both companies aim to bring innovation and efficiency to their enterprise clients' processes, the partnership between DRUID and SoftNet Consulting promises to bring a significant change in the business landscape in Romania and around the world.
About DRUID
DRUID (www.druidai.com) is an end-to-end platform for building, deploying, and scaling AI-driven Conversational Business Applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization's language via open integrations with any existing enterprise systems and RPA technologies. Starting with 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 200+ clients worldwide.
About Soft Net Consulting
Soft Net Consulting (www.softnetconsulting.ro) is a solid presence in the market of consulting in the field of information technology solutions for business. Their experience is reflected in over 800 successful implementations across various industries, contributing to the development of exemplary methods in software project management, process analysis, and optimization of business information flows. The fundamental values guiding them are dedication to clients, commitment to continuous improvement, taking responsibility, and promoting teamwork. They are familiar with the subtleties of business processes and excel in transforming clients' needs into functional requirements of the information system.
