Skip to content

Symbiosis 5:
Agentic Enterprise

Redefining How Work Gets Done

The teams putting Agentic AI to work are unlocking extraordinary things across their businesses, and the numbers are finally starting to show it. Once a year, those teams come together in one place - Symbiosis 5, live in London and online.

Come see what everyone's building.

DATE

October 20th

LOCATION

London & Online

ATTENDANCE

Free registration

Add Symbiosis 5 to your calendar:

Microsoft Office 365 Microsoft Outlook (.ics) Google Calendar
Share on LinkedIn

One day with the people building the agentic enterprise: the handoffs, the guardrails, and the results that survive contact with production.

  • Agentic AI
    training giveaway

    One attendee leaves today with a complete virtual training programme for their organisation.
    A dedicated executive trainer and a readiness workshop, worth $10,000.
    Drawn live on stage. Must be present to win.

Key speakers

  • joe-kim-speaker-portrait-ok

    Joe Kim

    CEO & President, Druid AI

    Joe Kim leads Druid AI’s global growth and agentic AI strategy. With a patent written with Dario Amodei from Anthropic and 25+ years of executive experience across enterprise software, infrastructure and security, he brings a market-wide perspective on how AI is redefining business operations.

    View Linkedin
  • andreea-plesea-speaker-portrait-ok

    Andreea Plesea

    Co-Founder & COO, Druid AI

    Andreea Plesea leads operational scale and execution across Druid AI’s enterprise AI business, drawing on 15+ years in B2B software and experience spanning revenue, customer success, and innovation. Her focus is turning AI capabilities into real business impact by helping enterprises put intelligent agents to work at scale. 

    View Linkedin
  • dan-balaceanu-speaker-portrait-ok

    Dan Balaceanu

    Co-Founder & Chief Product Officer, Druid AI

    Dan Balaceanu has shaped Druid AI’s product strategy since 2018, from its conversational AI foundations to today’s enterprise AI agents and orchestration capabilities. With 20+ years in enterprise software and solution architecture, he focuses on making advanced AI practical, governed, and deployable across real business processes. 

    View Linkedin

The full lineup

  • joe-kim-speaker-ok

    Joe Kim

    CEO & President, Druid AI

  • andree-please-speaker

    Andreea Plesea

    Co-Founder & COO, Druid AI

  • dan-balaceanu-speaker

    Dan Balaceanu

    Co-Founder & Chief Product Officer, Druid AI

  • angela-wallace-speaker

    Angela Wallace

    Head of Customer Service Operations, Haier Europe

  • laura-foy-speaker

    Laura Foy

    VP Collections Leader Europe, Genpact

  • sven-krahn-speaker

    Sven Krahn

    Chief Technology Officer, Sellwerk

  • tiago-lourenco-das-neves-speake-okr

    Tiago Lourenco Das Neves

    Customer Strategy & Innovation, Zurich Insurance Company

  • bryn-barlow-speaker

    Bryn Barlow

    Chief OpEx Officer, Axa UK

  • vivian-cheung-speaker

    Vivian Cheung

    VP Patient Access, Family Health Centers San Diego

  • alun-jeffery-speaker

    Alun Jeffery

    Director of IT, Haier Europe

  • ana-farcas-speaker

    Ana Farcas

    Contact Center Development Manager, Banca Transilvania

  • sheikh-sadiq-speaker

    Sheikh Sadiq

    Executive VP, Strategy & COO, American University of Antigua

  • viraaj-sharma-speaker

    Viraaj Sharma

    Group Performance, AI & Transformation, Optegra

  • ryan-gilpin-speaker

    Ryan Gilpin

    Growth Leader, RSM US Application Development

  • ken-dengel-speaker

    Ken Dengel

    Network & AI Solutions Architect/Manager, Advanced Dermatology and Cosmetic Surgery

  • william-harris-speaker

    William Harris

    Chief Transformation and Technology Officer, SpaMedica

  • raluca-tatarusanu-speaker

    Raluca Tatarusanu

    VP of Sales EMEA & APAC, Druid AI

  • raj-sharma-speaker

    Raj Sharma

    VP of Sales UKI, Druid AI

  • irina-dochitu-speaker

    Irina Dochitu

    VP of Global Partners & Alliances, Druid AI

  • michael-yang-speaker

    Michael Yang

    VP of Product Marketing, Druid AI

  • cristina-costeiu-speaker

    Cristina Costeiu

    Head of Center of Innovation - EMEA, Druid AI

  • elena-branche-speaker

    Elena Branche

    VP of Delivery & Center of Innovation - US, Druid AI

meet the teams succeeding with AI

One day, one track.
Get the confidence and resources you need to succed with Agentic AI.

  • 09:00
    Registration & coffee

    Pick up your badge, grab a coffee, and meet fellow attendees before the day begins.

  • 09:35
    Opening keynote: The agentic enterprise starts now

    A perspective on the shift from AI experimentation to enterprise execution, what it means for AI to redefine how work is done, and why 95% of organizations are asking the wrong questions.

    Joe Kim, CEO & President, Druid AI; Andreea Plesea, Co-Founder & COO, Druid AI
  • 09:45
    Innovation live: Building the agentic enterprise

    Explore the latest in agentic innovation and the capabilities that allow agents to build, act on, connect, evaluate and automate work across systems, with a live look at how Druid's platform is driving the agentic enterprise.

    Dan Balaceanu, Co-Founder & Chief Product Officer, Druid AI
  • 10:10
    The next enterprise AI frontier: Autonomy, trust and scale

    As AI systems become increasingly autonomous, the opportunity expands - and so do the questions around control, risk and readiness. An exploration of where enterprise AI is heading next and how leaders can balance speed of innovation with the governance needed to deploy it responsibly.

    Guest speaker
  • 10:30
    When AI agents take the call: Lessons from the call center

    A customer-led conversation on what it takes to deploy AI across call center operations — from integration and implementation to adoption, containment and measurable business impact. 

    Ana Farcas, Contact Center Development Manager, Banca Transilvania; Viraaj Sharma, Group Performance, AI & Transformation, Optegra
  • 10:50
    Coffee break & demo stations

    Grab a coffee, connect with fellow attendees, and explore Druid AI in action at our demo stations. 

  • 11:05
    Beyond the digital front door: AI agents reshaping healthcare operations

    What changes when AI moves from answering questions to completing work across the patient journey? Healthcare leaders share where agentic AI is already creating value, from 24/7 access and call-center automation to scheduling, intake and governed escalation.

    William Harris, Chief Transformation and Technology Officer, SpaMedica; Vivian Cheung, VP of Population Health, Family Health Centers of San Diego; Ken Dengel, Network & AI Solutions Architect/Manager, Advanced Dermatology and Cosmetic Surgery
  • 11:25
    Demo session: Healthcare AI agents that work

    See how AI agents transform healthcare by going beyond appointment scheduling. Proactively turning cancellations into new opportunities, connecting patients with available slots, and keeping doctors informed through seamless multi-channel interactions.

    Elena Branche, VP of Delivery & Center of Innovation - US, Druid AI; Cristina Costeiu, Head of Center of Innovation - EMEA, Druid AI
  • 11:40
    The new operating model for banking and insurance

    A deep dive into the way financial institutions are balancing automation, customer experience and control as AI takes on more operational responsibility. Leaders share where agentic AI is already delivering value, and what it takes to scale safely in highly regulated environments.

    Bryn Barlow, Chief OpEx Officer, Axa UK; Laura Foy, VP Collections Leader Europe, Genpact; Tiago Lourenco Das Neves, Customer Strategy & Innovation, Zurich Insurance Company
  • 12:00
    Demo session: BFSI AI agents that work

    Explore an end-to-end insurance journey, from AI-powered claims intake and processing to customer engagement, agent assistance, underwriting, and policy renewal—all orchestrated by the Druid AI conductor. 

    Cristina Costeiu, Head of Center of Innovation - EMEA, Druid AI
  • 12:15
    Rethinking customer experience for the agentic enterprise

    Whether you’re serving students or customers - what changes when AI becomes part of the customer journey itself?  Leaders from companies across the economic spectrum share how they are using AI agents to increase support, digital adoption and resolution while creating more scalable experiences.

    Sheikh Sadiq, Executive VP, Strategy & COO, American University of Antigua; Sven Krahn, Chief Technology Officer, Sellwerk
  • 12:35
    Demo session: CX AI agents that work

    See Druid AI in action across the contact center, from automating customer conversations and assisting agents to analyzing interactions at scale and turning every conversation into actionable insight.

    Cristina Costeiu, Head of Center of Innovation - EMEA, Druid AI
  • 12:50
    Lunch break

    Take a break, enjoy lunch, and connect with fellow attendees. 

  • 13:55
    The 2026 AI adoption benchmark

    Your peers have already picked where their AI agents start, and 15 months of data show what's paying off. Druid's 2026 AI Adoption Benchmark breaks it down vertical by vertical, drawn from deployments around the world.  The session closes with the AI Agent Reference Model, a blueprint for the 26 components every production AI agent needs, from governance to tools, and a common scorecard for comparing one agent with another.

    Michael Yang, VP Product Marketing, Druid AI
  • 14:15
    It takes an ecosystem to build the agentic enterprise

    A partner-led discussion on what it takes to move agentic AI from ambition to production, combining platform technology with implementation expertise, integration, industry knowledge and change execution.

    Irina Dochitu, VP of Global Partners & Alliances, Druid AI; Ryan Gilpin, Growth Leader, RSM US Application Development
  • 14:30
    Symbiosis Award 2026: Partner Delivery Excellence

    Recognizing excellence in implementation, innovation, and customer impact. 

  • 14:45
    Closing remarks & networking

    Recap the day's highlights and continue conversations over drinks. 

Get a feel for Symbiosis.

A quick look back at the last edition: the rooms, the people, the conversations. This is the energy you're signing up for.

event-video-poster

Frequently asked questions

Everything you need before you register: what Symbiosis is, who it's for, and how the day works.

Is Symbiosis 5 free to attend?

Yes. Symbiosis 5 is completely free to attend, whether you join us in person or online. Online attendance is confirmed immediately when you register. In-person capacity is limited, and your place will be confirmed separately by a member of the Druid AI team after registration.

Can I bring my team?

Absolutely, we'd encourage it. The agenda covers topics including healthcare, banking and insurance, customer experience, and enterprise AI, making the event relevant to a range of business and technology roles. 


Please ask each colleague to register individually, whether attending in person or online. This helps us manage seating, catering, communications, and online access.

Where is the event happening?

Symbiosis 5 is a hybrid event. Join us in person at Nobu Hotel London Portman Square, 22 Portman Square, London W1H 7BG, or watch the full program via our live online stream. When registering, simply select whether you would like to attend in person or online.

Get directions to Nobu Hotel London Portman Square

When does the event take place?

Symbiosis 5 takes place on 20 October 2026. The main program runs from 09:30 to 15:00 BST, followed by drinks and networking for in-person guests. In-person attendees can arrive from 09:00 for registration and coffee. Online attendees can join the stream a few minutes before the program begins at 09:30.

Who should attend Symbiosis 5?

Symbiosis 5 is designed for business, technology, operations, customer experience, and transformation leaders who want to understand how AI agents are being deployed in real enterprise environments. The event brings together Druid AI customers, partners, prospects, industry experts, and technology leaders to share practical experiences, results, and perspectives on what's next for enterprise AI.

How do I join online?

When you register for online attendance, we'll send you the live-stream access details ahead of the event. No special software is required, you can watch directly from your browser. Symbiosis 5 will also be streamed live on LinkedIn. Click here to register and watch on LinkedIn


We recommend registering on this page, so we can send you event updates, recordings, and post-event materials.

Will the sessions be recorded?

Selected sessions will be recorded, and recordings and key materials will be shared with registered attendees after the event. Demo station showcases, networking, and other in-person-only activities will not be recorded.

Can I change how I'm attending?

If you've registered for online attendance but would like to join us in person, or need to switch from in-person to online, either submit the registration form again or contact us at marketing@druidai.com.


We'll do our best to accommodate changes, subject to in-person capacity.

What if I run into an issue on the day?

If you're attending in person, our event team will be available at the registration desk throughout the day to help. If you're joining online and experience problems accessing the stream, contact us at marketing@druidai.com. You can also contact us at the same address with any questions ahead of the event.

Come be part of Symbiosis 5

Leave knowing exactly what your next move with Agentic AI is.

Date

20th October

Location

Nobu Hotel,
22 Portman Square, London W1H 7BG, United Kingdom

Save your spot

See Druid before Symbiosis

Want to see it sooner?Explore before you go

Book a demo or talk it through with someone from our team. No pitch, just a straight conversation about what Druid AI could do for you.

Talk to an expert