Victoriabank Partners with DRUID to Introduce Moldova's First Virtual Banking Assistant, Advancing Digital Transformation in the Financial Sector helping with the ongoing digitalization process.
DRUID, a leader in the development of conversational artificial intelligence solutions, announces the collaboration for the launch of the first virtual banking assistant in the Republic of Moldova together with Victoriabank, one of the largest financial institutions in the country. This significant implementation marks DRUID's debut in the Republic of Moldova and supports the bank's ongoing digitalization process by diversifying customer interaction channels and connecting with advanced technologies.
Victoriabank has chosen the DRUID platform as the primary solution for developing the virtual banking assistant due to the advanced communication and personalization capabilities offered by DRUID. The virtual banking assistant will enable Victoriabank customers to interact in an intuitive and efficient manner, receiving precise responses tailored to their individual needs. In this way, bank customers will have access to information and services much faster and more conveniently through the most accessible communication channel: the conversational one.
The development of the final solution was entrusted to partners GambIT Digital and Jivy Group, who have excelled in technical expertise, and professionalism in previous projects developed for Victoriabank. This fruitful partnership is positioned to provide innovative solutions and meet the increasingly complex needs of customers worldwide. The dedicated agile teams, with a high level of seniority in the industry, ensure innovation and added value to customers, continuing the finalization of the digital future.
"We are delighted to announce the expansion of DRUID's presence in the Republic of Moldova through our partnership with Victoriabank. The implementation of the first virtual banking assistant in this region demonstrates confidence in our conversational artificial intelligence platform and the DRUID team. We are dedicated to providing state-of-the-art technologies that will facilitate a personalized experience for Victoriabank customers while delivering a quick ROI and a positive impact on financial results", said Liviu Drăgan, CEO of DRUID.
"We continue our digital orientation because this is the future. We are honored to make history once again and be the first to launch a virtual banking assistant in the Moldovan market. Through it, Victoriabank aims to be as close as possible to its customers. We will provide assistance 24 hours a day, 7 days a week. Our customers will be able to contact us from anywhere, as long as they have an internet connection. It will be simple, without waiting times, and without additional costs for international calls", said Vasile Donica, Vice President of Victoriabank.
This successful collaboration represents a significant step towards the digitalization of banking services and will bring considerable benefits to Victoriabank customers, offering them an innovative experience and efficient interactions in line with their requirements and needs.
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About DRUID
DRUID AI (www.druidai.com) is an end-to-end platform for building, deploying, and scaling AI-driven conversational business applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization's language via open integrations with any existing enterprise systems and RPA technologies. Starting with 2018, DRUID actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 200+ clients worldwide.
About VICTORIABANK
Victoriabank (victoriabank.md) is the only 100% online bank in Moldova. In 2022, the "Digital Onboarding" platform was implemented, allowing customers to open an account with an attached card exclusively online. A year ago, the bank launched the online customer questionnaire update (KYC) service, an innovative solution that uses artificial intelligence to identify customers. Victoriabank also offers the possibility to apply for an express loan online. For quick international transfers, customers have access to the T2A service.
About GAMBIT DIGITAL
GambIT Digital (gambitdigital.net) and Jivy Group (jivygroup.com) have formed a strategic partnership aimed at providing digital products and solutions globally to meet the increasing demand for innovative products influenced by the acceleration of digitization in various areas: FinTech, Marketing, E-Commerce, Retail, Banking. With over 11 years of experience in software technology, GambIT Digital and Jivy Group are committed to bringing top-tech solutions to customers in Europe, Asia, and the USA, providing expertise in every stage of software product/service development and even in defining digitalization and marketing strategies.