DRUID AI, a leader in automation and autonomous AI Agent fast-deployment, and Banca Transilvania are taking digital banking to the next level by integrating an AI Agent functionality into the bank’s BT Pay mobile application.
Banca Transilvania's BT Pay app now features ChatBT, an AI agent developed by DRUID, to provide customers with a revolutionary new banking experience. This cutting-edge AI assistant uses machine learning to help customers quickly find information about the app’s features and Banca Transilvania’s products and services, making banking easier and more accessible.
ChatBT offers instant support for a wide range of inquiries, from balance checks and transaction history to personalized financial advice, while also ensuring seamless access to human assistance whenever needed. With ChatBT, BT Pay users can enjoy faster, more convenient, and personalized banking services, 24/7.
DRUID AI is proud to be part of Banca Transilvania’s intelligent automation journey by creating tools that simplify the way people interact with their bank by making the entire process faster, easier, and more helpful for its customers. Chat BT is being introduced gradually, starting with the local language and expanding to other languages in the future.
The bank now partners with DRUID to integrate AI-powered tools like Microsoft Azure OpenAI, providing smart search capabilities on its website and making financial information more accessible.
With AI becoming a bigger part of everyday banking, DRUID AI and Banca Transilvania are working together to make financial services more convenient for everyone.