Conversational AI firm DRUID has formed a new partnership with Milton Keynes-based technology consultancy, Velocity IT to help existing and prospective clients get the most out of their artificial intelligence technology.
Conversational AI is the set of technologies that allows machines to use messaging and speech to offer one-on-one human-like interactions and is used in automated messaging and speech-enabled applications.
A growing number of organizations are looking to streamline their customer services departments, and they are deploying conversational AI in the process. The market for this strategy is growing in popularity, with revenue expected to reach $18 billion by 2021.
Velocity believes that conversational AI success hinges on a combination of technical prowess and business optimization expertise. They offer extensive capabilities in both these areas, allowing for strategic alignment of automation approaches that fit with enterprise goals.
As a process automation consultancy, they focus on client business needs first. They then select the most suitable technologies and deliver these in an agile, collaborative way that accelerates time to value.
This newly formed partnership between Velocity and specialist AI tech firm DRUID will help Velocity to provide better business automation services through a platform that boasts an easy integration capability with supported backend systems. DRUID extends across 45 languages with over 500 pre-programmed conversational skills.
“By partnering with DRUID, Clients will benefit from best in breed technology supported by experience and know-how to enable and deliver on their long-term investment in conversation-based AI”, said Arno van Rooyen, CEO Velocity.
“Velocity represents an enormous potential for expansion in all segments of the conversational AI market. Our virtual assistants will be involved in industries like finance, operations, human resources, sales and marketing, and information technology through their experience and portfolio of various consumers", stated Simona Hurjui, Alliances and Channels Partner Enablement Lead, DRUID.
Because clients' needs change over time, DRUID and Velocity will be working together to develop AI solutions that can quickly adapt and respond. They also want to create more opportunities to provide long-term value for their clients.
About DRUID
DRUID (www.druidai.com) is a global leader in Conversational AI Automation. DRUID’s no-code platform enables enterprises to automate customer and employee communications using AI-driven virtual assistants. 500 predefined conversational skills and award-winning native connector with UiPath bots offer 3x-5x faster deployments. DRUID is available in any deployment scenario and supports conversations in any language and on any digital channel.
About Velocity IT
Velocity IT are experts in delivering Digital Transformation Solutions focused on Workflow and Robotic Process Automation (RPA), and Artificial Intelligence (AI) technologies. Velocity uses leading-edge low-code technologies from Microsoft, K2, Nintex, Mendix, Netcall, and UiPath. As a business, Velocity focus on the optimization of a business; its processes, and customer engagement/experience. Whether you are looking to invest in emerging technologies like AI, Cognitive Technologies, IoT, and augmented reality, or just have a manual process that requires automation, Velocity will leverage their broad expertise to deliver the perfect solution according to a client's wants and needs.