New York, November 2024 – DRUID AI, a leader in artificial intelligence solutions, proudly announces the launch of KARINA, an advanced localized voice AI agent created to complete the suite of virtual assistants KRUK makes available for customers via a comprehensive array of channels, together with webchat and instant messaging, all in Romanian. This development represents a significant milestone for KRUK, thus expanding its technological capabilities towards seamless interaction with its customers looking for relevant, on-the-spot information on debt management.
Built on the DRUID platform, KARINA is equipped with several features aimed at improving user experience and facilitating efficient debt management. Accessible through multiple channels in local language, KARINA now integrates seamlessly with the Audiocodes technical voice solution, ensuring comprehensive and reliable customer support through the company’s call centre.
Moreover, the hybrid installation combines voice agent technologies as well as webchat and instant messaging, so that customers can inquire about their outstanding amounts, monthly installments, payment confirmations, payment methods the way they feel most comfortable with. Also, they can be immediately transferred to inbound queues for further assistance, if needed. Moreover, KARINA supports outbound campaigns and thus provides an option to transfer to an incoming queue for additional support.
“With KARINA now live and ready to answer customers’ requests no matter the communication channel or the language they prefer, our innovative hybrid solution stands out as the go-to technology for enhancing customer interaction to levels never reached before, while enabling people to add value where it matters most”, said Liviu Dragan CEO of DRUID AI.
"Together with DRUID AI, we are thrilled to introduce KARINA, an innovation that marks a new chapter in our commitment to technological innovation and customer service excellence," said Cosmina Marinescu, CEO of KRUK Romania. "We’re dedicated to offering debt management solutions that combine clarity with personalization, helping each customer find their way to financial independence."
The launch of KARINA represents a significant leap forward in KRUK’s mission to provide innovative debt management solutions. By introducing a voice AI agent in the local language, KRUK Romania not only improves customer interaction, but also sets a new standard in the industry.
About DRUID AI
DRUID AI (www.druidai.com) is an end-to-end platform for building, deploying, and scaling AI-driven Conversational Business Applications, designed to deliver next-level employee productivity and the total customer experience in the most intuitive way. Acting as a front layer to all digital operations, DRUID unifies and enhances the existing technology landscape while mitigating app fatigue (learning and adapting to new systems). In addition, DRUID AI intelligent virtual assistants enable fast, personalized, omnichannel, and hyper-automated interactions while speaking each organization's language via open integrations with any existing enterprise systems and RPA technologies. Starting with 2018, DRUID AI actively builds on its vision to provide each employee with an intelligent virtual assistant, establishing an extensive 160+ partner network and servicing 200+ clients worldwide.
About KRUK
KRUK (Romania) is a leading entity in debt management, working in partnership with various financial institutions to assist individuals in regaining financial stability. Their platform, eKRUK, enables clients to manage accounts, create personalized payment schedules, and securely make payments online. KRUK’s commitment to financial education and personalized support empowers clients to achieve long-term financial independence.