Healthcare
Use Cases for Healthcare Conversational AI
Healthcare conversational AI can help practices and providers reduce work spent on repetitive tasks.
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Explore our latest blogs on conversational AI and automation
contact center
Emerging Trends in Contact Center Technology
We review eight trends in Contact Center technology that integrate across business processes and define success for contact centers in the future.
Andreea Plesea
Jul 2, 2021
conversational AI
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have become a staple for enterprises in every industry. Here is a list of trends we identified in enterprise conversational automation.
Daniel Balaceanu
Jun 25, 2021
conversational AI
Chatbot ABCs: An Introductory Glossary of Terms
Chatbots, Artificial Intelligence, conversational UI, Natural Language Processing — what does it all mean?
Daniel Balaceanu
Jun 10, 2020
Human Resources
How AI chatbots improve business efficiency
Business efficiency is a hot topic right now, no matter what sector your organization is in, or what your business processes look like.
Andreea Plesea
May 14, 2020
Technology
New perspectives on working from home, since the Covid-19 pandemic
Remote work, gig work, WFH, or whatever you call it—it’s on the rise. And had been for some time already when the current COVID-19 pandemic struck.
Andreea Plesea
Apr 22, 2020
Technology
The Covid-19 Pandemic: How Technology Can Help Manage Outbreaks
The world in the grips of a pandemic that has countries around the globe on lockdown. See how technology can help manage outbreaks.
Andreea Plesea
Apr 10, 2020
RPA
7 Technologies Powering the Business Process Automation Revolution
Macroeconomic factors are pushing businesses across sectors to find ways to lower costs, improve customer satisfaction, and improve overall...
Dan Balaceanu
Mar 11, 2020
conversational AI
How Do Chatbots Learn?
Chatbots are getting a lot of press these days. How they do what they do so well?
Daniel Balaceanu
Mar 6, 2020
customer service
Top Recent Chatbot Innovations
Chatbots aren’t new. We dove into the history of this ground-breaking technology in a previous article. Now, some of the innovations we saw in this...
Daniel Balaceanu
Mar 3, 2020
conversational AI
The Origins of Modern Chatbots
Click here to learn more about how modern chatbots came to be!
Daniel Balaceanu
Feb 28, 2020
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