Retail
6 Uses of Conversational AI for Retail
Uses of Conversational AI for Retail and e-Commerce companies bring a whole new set of tools for delivering exceptional customer service.
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Explore our latest blogs on conversational AI and automation
Human Resources
5 Ways Conversational AI Improves Talent Acquisition
Conversational AI gives HR leaders the power to go beyond recruitment process automation and dramatically improve the talent acquisition process.
Andreea Plesea
Nov 2, 2021
contact center
The Contact Center of the Future: 8 Trends for 2023 and Beyond
The Contact Center of the Future? What's next? Powered by conversational AI, contact centers will be increasing engagement & productivity in 2023 and...
Andreea Plesea
Oct 29, 2021
Human Resources
Using Conversational AI to Support Employees' Mental Health
There are many applications for chatbots in HR. An emerging use case is conversational AI for supporting employees' mental health.
Andreea Plesea
Oct 26, 2021
Human Resources
Supercharging Employee Engagement with Conversational AI
Implementing Conversational AI has multiple benefits for employee engagement, fostering community, staying organized, and creating more connections.
Andreea Plesea
Oct 21, 2021
onboarding
Characteristics of a Well-Designed Customer Onboarding Solution
Well-designed customer onboarding solutions make the customer feel relieved and satisfied with their choice of business. It should be seamless and...
Dan Balaceanu
Oct 14, 2021
conversational AI
5 Use Cases for Conversational AI in Banking
Conversational AI offers benefits for banking; review use cases of enhanced customer service, efficiencies, better experiences for customers and...
Raluca Resmerita
Oct 6, 2021
contact center
6 Contact Center Use Cases for Conversational AI
Find six Contact Center Use Cases for Conversational AI; see how savvy leaders are investing to save time and money and make their teams more...
Raluca Resmerita
Oct 4, 2021
automation
Intelligent Virtual Assistants: Must-Have for Digital-First Banks
Today's consumers expect a seamless, simple digital experience from their financial institutions. Intelligent virtual assistants can help you...
Raluca Resmerita
Oct 1, 2021
automation
What Should You Automate First?
Your company is poised for digital transformation, and it’s time to implement your first chatbot. These tips will help you decide what to automate...
Raluca Resmerita
Oct 1, 2021
contact center
Conversational AI for Contact Centers - Top Deployment Tips
Top deployment tips to run conversational automation projects for contact centers and customer support teams with AI chatbots
Daniel Balaceanu
Sep 7, 2021
automation
How Conversational Onboarding Improves the Customer Experience
Best practices in digital customer onboarding and optimizing the process through AI chatbots and conversational automation.
Andreea Plesea
Jul 30, 2021
Healthcare
Use Cases for Healthcare Conversational AI
Healthcare conversational AI can help practices and providers reduce work spent on repetitive tasks.
Raluca Resmerita
Jul 23, 2021
contact center
Emerging Trends in Contact Center Technology
We review eight trends in Contact Center technology that integrate across business processes and define success for contact centers in the future.
Andreea Plesea
Jul 2, 2021
conversational AI
Top Ten Trends in Enterprise Use of Chatbots and Virtual Assistants
Chatbots have become a staple for enterprises in every industry. Here is a list of trends we identified in enterprise conversational automation.
Daniel Balaceanu
Jun 25, 2021
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