The AI hype train is chugging along at warp speed, with every tech blog and water cooler conversation buzzing about its potential. But let's face it, sometimes it feels like we're drowning in jargon. Conversational AI, chatbots, agentic AI... it's enough to make your head spin!
Fear not, fellow explorers! This blog post is your guide to the next frontier of AI: agentic AI. We'll boldly go where no bot has gone before, delving into the insights from a recent webinar with the brilliant minds at Everest Group and Liberty Blume, a Liberty Global company. Get ready to uncover the evolution of AI, explore real-world applications, and discover how agentic AI can unlock a galaxy of efficiency and productivity for your business.
Remember the early days of AI, when chatbots were all the rage? They were clunky, limited, and often left customers feeling like they were stuck in an endless loop of "Did you mean...?" It was like trying to have a conversation with a robot that only spoke in binary code.
But just like the evolution of the Starship Enterprise, AI has come a long way. Advancements in natural language processing (NLP) and machine learning have given rise to a new generation of AI: agentic AI. These aren't your grandma's chatbots. They're superbots, capable of using memory, orchestrating tasks, and integrating with various systems to complete complex workflows. Don't take our word for it, have a look at the DRUID Conductor and you’ll get a better idea of the incredible capabilities these AI agents come with.
"The first generation of conversational AI was actually built around customer service automation. But as things evolved, the chatbots also started maturing, they became more intelligent and instead of relying on rules, they started leveraging AI models that were trained on large datasets." - Anubhav Das, Practice Director, Everest Group
Agentic AI is already proving its worth across various departments, with HR and IT boldly leading the charge. In HR, AI agents are like the ultimate onboarding officers, handling everything from policy inquiries and leave requests to training and development support. They're freeing up HR teams from tedious tasks and giving employees the instant support they need. It's like having a personal HR assistant available 24/7.
In Internal Ticketing, AI agents are like the tech support dream team, diagnosing problems, guiding employees through solutions, and even automating fixes. They're eliminating the dreaded IT helpdesk ticket and making tech support a breeze.
"One of the most efficient ways of starting with conversational AI is actually to start within the enterprises. Starting with internal use cases within an organization provides a clearer picture of the ROI for Conversational AI." - Anubhav Das, Practice Director, Everest Group
But the benefits of agentic AI don't stop there. It's also transforming finance, legal, and administrative support functions, making businesses more efficient and productive than ever before. It's like having a whole fleet of AI-powered starships at your disposal. And when coupled with generative AI, “the sky’s the limit” becomes an obsolete expression.
Liberty Blume, a global business solutions provider, has already embarked on its agentic AI journey, and the results are out of this world. In their finance department, AI agents are like the ultimate accountants, managing invoices, handling queries, and keeping everything running smoothly. It's like having a whole team of Vulcans managing your finances with their signature logic and efficiency.
"The answer I always give is, well, just get started because once you have chosen where to surface your virtual agent... you're starting to implement the cultural change." - Dave Hodsdon, VP of Transformation, Liberty Global
By deploying AI agents, Liberty Blume has seen a dramatic increase in customer and supplier satisfaction. Their AI agents provide instant, personalized support, making everyone feel like they're the captain of their own starship.
“The DRUID platform is really, really good at being able to categorize the reason that somebody's raised a query. This is impacting both the front of house where we've seen it a lot with our kind of customer service agents, but increasingly so our back office." - Dave Hodsdon, VP of Transformation, Liberty Global
The key to a successful agentic AI mission is to start small, focus on a specific use case, and gather feedback along the way. As you gain experience and confidence, you can expand your AI initiatives, creating a culture of AI adoption and unlocking its full potential. It's like building a whole fleet of starships, ready to explore the vast possibilities of AI.
Agentic AI is the next frontier in enterprise efficiency and employee experience. It's like having a whole team of AI-powered assistants working tirelessly to make your business more productive and your employees more engaged.
So, are you ready to boldly go where no bot has gone before?
Download our whitepaper: "The New Normal in HR Is Agentic"
Click here to access our "AI at Work: Empower Employees and Unlock Efficiency with AI Agents" webinar replay. You'll learn more about AI automation and the best use cases for AI agents in HR.
Think of DRUID as a helpful digital assistant for your HR department. It automates repetitive tasks like answering employee questions about policies or processing leave requests. This frees up your HR team to focus on more important things, like helping employees grow and succeed. DRUID is designed to be easy to use, even if you're new to AI, and we'll guide you through every step. It's like adding a smart, reliable team member who never gets tired!
DRUID uses agentic AI, which goes beyond simple chatbots. It leverages natural language processing (NLP) to understand employee requests, robotic process automation (RPA) to automate tasks across different systems, and machine learning (ML) to continuously improve its performance. DRUID integrates with your HRIS, payroll, and other systems via APIs, SQL (directly with databases) or RPA (Robotic Process Automation), enabling seamless data exchange. It orchestrates complex workflows by combining these technologies into intelligent conversational flows, ensuring accuracy and efficiency.
DRUID is built with enterprise-grade security, employing robust encryption, strict access controls, and compliance with global data privacy regulations like GDPR, AICPA-SOC, ISO 27001, and HIPAA. Its microservices architecture ensures scalability, allowing it to handle increasing volumes of requests without performance degradation. DRUID's key differentiators include its advanced agentic AI capabilities, seamless integration with legacy systems, and its focus on providing a human-centric AI experience. We offer comprehensive analytics and reporting tools to measure ROI and optimize performance.