Automating Work with AI Agents: Boosting Efficiency and Empowering Employees at Liberty Global (and How You Can Too!)

The future of work is here, and it's powered by AI. But while many companies are still figuring out their AI strategy, some are already reaping the rewards of intelligent automation. We’re looking at one company, in particular, that has jumped on the automation train and is seeing exponential results. Liberty Global, an international telecommunications leader, is transforming its internal operations with AI agents.

The Challenge: A High-Volume, Time-Consuming Employee Workflow

Like many large organizations, Liberty Global faced the challenge of managing a high volume of employee requests and queries. Their internal team was bogged down with repetitive tasks, such as answering questions about benefits, processing leave requests, and resolving payroll issues. This left little time for strategic initiatives and employee engagement. 

The Solution: AI Agents to the Rescue

Liberty Global partnered with DRUID to implement autonomous AI agents across their organization. These AI agents act as virtual assistants, available 24/7 to answer employee questions, resolve issues, and automate tasks.

The Results: Efficiency, Engagement, and Empowerment

The impact of AI on Liberty Global's internal processes has been significant. Here are just a few of the impressive results they've achieved:

• Automated 65% of employee queries: AI agents now handle thousands of employee questions and requests, freeing up staff for more strategic work.
  
  
• Resolved 10,000 tickets in 10 months: AI agents provide instant support to employees, improving response times and satisfaction.
  

• Achieved 78% user satisfaction: Employees love the convenience and efficiency of interacting with AI agents.
  
  
• Improved employee engagement: By automating routine tasks, HR can focus on creating a more engaging and fulfilling employee experience.

You can expand your knowledge about automation in HR by reading our whitepaper.

The Webinar: Learn from the Experts at Liberty Global & Everest

Want to learn how you can achieve similar results in your organization? Join us for our upcoming webinar, AI at Work: Empower Employees and Unlock Efficiency with AI Agents.

In this webinar, you'll hear from: 

• Everest Group's Practice Director, Anubhav Das, who will share the latest research on internal AI adoption, including within the HR department, and the ROI organizations are seeing.
  
  
• Liberty Global's VP of Transformation, Dave Hodsdon, who will provide a firsthand account of their AI journey, including the challenges, successes, and lessons learned. 

Key takeaways:

• The real-world impact of AI on HR: See how AI is transforming HR departments and improving employee experience.
  
  
• Best practices for AI implementation: Learn how to successfully implement AI agents in your organization.
  
  
• The future of work: Discover how AI is shaping the future of work and what it means for business leaders. 

Don't miss this opportunity to gain valuable insights from industry experts and real-world pioneers. 

Beyond the Webinar: The Power of DRUID's AI Platform

DRUID's intelligent automation platform empowers organizations to build sophisticated AI agents that can:

• Automate tasks: Free up HR staff from repetitive tasks like onboarding, leave requests, and benefits enrollment.
  
  
• Personalize interactions: Provide employees with tailored information and support, enhancing their experience.
  
  
• Drive efficiency: Streamline HR processes and improve productivity across the organization.

 The future of HR is AI-powered. Don't get left behind!